Can the search feature be extended to be called from an external application?

[keanne]

Hi List,

Good morning.
I am currently testing knowledgeroot and I am liking it so far, thanks for this great application!
My question is, can knowledgeroot extend it's 'search' result for external application?
Currently, I have a PHP based in-house trouble ticketing / work-order system, and I would like knowledgeroot
to store the solutions, methods, used.
I would like to 'search' from the work-order system and the result will be from knoweldgeroot's database content,
can this be done?


thanks in advance,
Keanne

[admin]

Hi,

i think it is not possible out of the box as you need it.
But we could create a small interface extension for this.

So, have you any whishes? XML or JSON interface? Or an own class that you can use?
I think we could create an easy small extension for this

Frank

[keanne]

"So, have you any whishes? XML or JSON interface? Or an own class that you can use?"

Thanks so much for the reply,
I am only familiar with PHP so a class i think is very much preferred .



thanks so much!
Keanne

[admin]

Hi,

do you need search result as special user or admin or is guest ok?

Frank

[keanne]

Hi Frank,

Thanks for the reply,
Guest is just fine and will meet the requirement, but if it can be done with a special user, that's awesome too!


thanks so much,
keanne

[admin]

Hi,

i take some deeper look to the source.
I think it is easy to create a own class and also with special user and group.

I will give you feedback if i created the class.

Frank

[keanne]

Ok, Im looking forward into it .

thanks so much

[admin]

Yesterday is started the first implementation for this.

One question:
Your ticket system and Knowledgeroot are running on the same system or not?

Frank

[keanne]

Hi,

good morning.
thanks so much for the reply.
No, it is not running on the same system. it is of different servers.



thanks,
Keanne

[keanne]

But if it requires same system, it's ok.. I will just transfer the ticket system to the knowledgebase server
I'll test this as soon as i can.  Thanks for the great support!

[admin]

Hi,

have you tested the stuff i send you?
Is this working?

Frank

[keanne]

Hi Frank,

Good morning.
Sorry for the very late reply, I just came back from a 5 day post wedding vacation.
I just tested the class, thanks!
I got it working, the search.php just needs to be located in knowledgeroot directory though,
because of the result's path. but it returns the array of the searched string, so thank you very much!


regards,
Keanne

[admin]

Hi,

thanks for the feedback!

regards,
Frank